Service Agreement - Florida Sudz

Thank you for booking.

Please Read Our Service Agreement Below

Florida SUDZ Service Agreement

By booking or using Florida SUDZ services, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and Florida SUDZ LLC (“Contractor”, “We”, “Us”, or “Our”).

Firm Cancelation & Rescheduling Policy

More than 48+ hours notice: No fee
24-48 hours notice: $50 fee
12-24 hours notice: 50% of service amount, up to $250 fee.
Less than 12 hours notice or No call/No show: 100% of service amount, up to $250 fee.
Client not present or vehicle unavailable upon arrival: 100% of service amount, up to $250 fee.

Note: Florida SUDZ reserves the right to cancel or reschedule appointments due to staffing, traffic, weather, or equipment issues. This cancellation policy also applies to gift certificate appointments. For any cancellation or missed appointment fees, the credit card on file will be charged the applicable amount

Late Arrival

Florida SUDZ may arrive up to 90 minutes late due to tight schedules or traffic. We appreciate your patience in such situations.

Vehicle Access, Operation & Service Quality

By booking, you agree to provide Florida SUDZ personnel with access and keys to your vehicle to perform services, including detailing, ceramic coating, tinting, wrap, wet sanding, and other cosmetic enhancements. We strive to maintain high-quality service standards. Any concerns must be communicated within 24 hours of service completion. Concerns raised beyond this timeframe or refusal to participate in the final inspection will not be addressed.

Single Vehicle Policy for Full Detail Service

When booking a Full Detail service, this service is limited to one vehicle only. The Full Detail service will not be split between multiple vehicles; both interior and exterior detailing will be completed on the same single vehicle. Please ensure that the vehicle for which the Full Detail is intended is available at the time of the appointment.

Time-Based Service Policy

Our detailing services and packages, are based on a set time limit. We strive to complete as much as possible within the booked timeframe, but extensive cleaning needs or heavily soiled vehicles may require additional time. If more time is needed, additional charges of $50 per 30 minutes will apply, with your approval. The service fee reflects the time and effort spent on your vehicle, not a guarantee that all tasks will be completed within the initial time limit. Please let us know your priorities during the pre-service consultation so we can focus on what matters most to you.

Accidents, Pre-Existing Conditions & Limitation Of Liability

Florida SUDZ will document any pre-existing damage before starting work but is not liable for such conditions. If any damage occurs while in our care, we will notify you promptly. Our liability is limited to the amount paid for the specific service in question. Florida SUDZ is not responsible for indirect, incidental, special, consequential, or punitive damages.

Fees, Service Terms & Payment

Total Cost: The fee is set at booking. Additional charges for add-ons or extended time over 30 minutes will be discussed with you for approval.
Payment: Due upon completion via Credit Card, Debit, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until fully paid. You are responsible for Florida SUDZ collection costs, if applicable.
Extra Dirty Fee: If a job takes longer than anticipated, an extra dirty fee of $50 per additional 30 minutes may apply, subject to your approval.

Safety

Please disclose any hazardous substances in your vehicle before detailing. You assume responsibility for any health or safety risks associated with your vehicle.

Feedback, Termination & Governing Law

By booking our services, you grant Florida SUDZ permission to use images of your vehicle for marketing purposes, unless you object in writing. This agreement is governed by Oregon law. By booking and using our services, you confirm that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18 years of age or older. You agree to indemnify and hold Florida SUDZ harmless from any claims or damages arising from a lack of authority to enter into this agreement.

Mandatory Gratuity Fee

If you do not participate in the final quality control check and inspection at the end of the job, a 10% gratuity fee will be added to the invoice. This fee is non-negotiable if you are unable to inspect the vehicle with the technician at the end of the job.

Acknowledgments

By booking our services, you acknowledge that:

Florida SUDZ does not guarantee any specific outcomes or results.
Payment is for the time and effort spent servicing your vehicle, not tied to any specific outcome.
Florida SUDZ liability is limited to the total amount paid for the service.
All Sales Are Final.